Westbourne Business Process Outsourcing

Our primary service is an International Business Process Outsourcing (B.P.O.) multi-lingual IT service.  A simple summary of this service is :

  • Multi-lingual IT Helpdesk ranging from level 'Tier 1' to 'Tier 3'
  • On-site engineering staff
  • On-site consultancy

Having developed our international  B.P.O. offering from our experience of working within the highly regulated Pharma and Life Sciences industry, our unique selling point is that we can offer a combination of the following IT solutions:

  •   Multi-lingual Technical Support
  •   Extensive IT & engineering experience
  •   Broad range of IT Services apart from service desk
  •   Knowledge of Pharma Sector

Our target market is multi-national corporations with multiple locations with a requirement for stream lining IT Support Services to a consistently high standard throughout the organisation globally. Within this wide-ranging definition we have the Life Sciences & Pharma sector in which we have built a unique knowledge.

Our international BPO service offers potential customers consistent high level ITsupport/ solutions at a competitive cost. Having the global service desk in key locations such as Cork, Ireland and Auckland New Zealand allows us to give a follow the sun seamless service. 

We believe in hiring the very best technical staff available and we have created a positive creative culture where our staff are focused on delivering high quality technical support on Windows products, Storage, Servers and networks.

Our strength is in the Pharmaceutical life science area which is highly regulated and we have clients in this space for close to 20 years. Our clients benefit from this out sourced service as they can concentrate on what they do best creating healthcare products.

Our International Multi-Lingual service desk facility is based in Blackpool Cork with a sister office in Auckland, NZ. We have a modern offices connected to the Municipal Area Network or MAN  which provides high availability internet allowing us the capacity to remotely connect to clients systems worldwide with the latest technology. We have dedicated teams of ten with a team lead and all led by our Service Delivery Managers. We are flexible to the needs of our clients and our approach is to work in a partnership style allowing us to become part of the global companies IT team.

We continually invest in our staff with training and support to ensure they are highly motivated and perform to the highest standard possible. Our core technical teams are very experienced technical support engineers from Level 1 through to Level 3.

Our sales pipeline is strong so we have a graduate program in place where we recruit the best from local universities and technical colleges and then integrate them into the team training program using our buddy system to help develop their skill set professionally. Only when fully trained to the specific client’s needs are they deployed within the service desk where they are mentored by our senior staff and team leads.

This process allows us grow our BPO business and ensure a high level of service to our customers for the long term.
 

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